Addedo provides dedicated support & helpdesk services for the IBM Cognos client base. With many years of valuable application experience our helpdesk provides a dedicated, highly experienced & reliable support alternative for Cognos users considering external support for its group reporting application. With a single point of contact for customers, the Addedo Support operation provides fast and effective resolution to Cognos application support issues.
Our fully integrated support service includes an online helpdesk facility for instant call logging and monitoring, and our team of certified IBM Cognos professionals can help support you on all aspects of your application. With Addedo Support, you are able to maximise the performance of your solution with support from the team who know this application best of all.
Of course, Addedo recognise that excellence in customer support is about more than just providing technical answers. It is about building and maintaining trusted relationships and ensuring your success. Addedo enhances and adds value to your finance facility by providing access to our highly skilled, highly trained experts. Furthermore, you continue to have timely access to product updates and new releases, keeping your business on the leading edge.
Please see the table below for which product we support on your country.
| Product | Part | Switzerland | UK |
|---|---|---|---|
| IBM Cognos 8 Controller | yes | yes | |
| IBM Cognos 8 Business Intelligence | |||
| - | C8 Analysis – C8 Metrics | yes | |
| - | C8 Business Intelligence PowerPlay | yes | |
| - | C8 Query and Reporting | yes | |
| - | C8 Report Pack | yes | |
| - | C8 Business Viewpoint | yes | |
| - | C8 Data Manager | yes | |
| - | C8 Enhanced Encryption | yes | |
| - | C8 Go! | yes | |
| IBM Cognos 8 Planning | yes | ||
| IBM Cognos TM1 | yes | ||
To go to our support site, please go to www.addedo-support.com
We are very pleased with Addedo's consultants. It would be quite difficult to find any who can do implementations of financial consolidation software as successful as Addedo.
-Walter Kessler, Group Control, Nobel Biocare