By adopting best-in-class work practices, tools and techniques we try to build a competitive edge.
With a great deal of transparency both for potential consultant candidates and customers we want to prove our operational excellence. It is our belief that there is a great deal of attraction in this trait along with competence.
We need to do things better than everybody else, both from an efficiency – operational excellence – and an effectiveness – competence – point of view in order to be attractive.
We measure our operational excellence in terms of:
- Cost of sales by sales
- Cost of Administration by sales
Our promise is to beat market on each metric every year. We get our benchmark thru established industry organizations.
Our Addedo consultant was friendly and approachable and his knowledge and experience instilled confidence throughout the project.
-Sarah Dow, Intertek Group plc